June Webinar

Date: Wednesday, June 3rd, 2009

Time: 10:00am – 11:00am

Location: This event will be conducted electronically, via “LiveMeeting”. A link will be forwarded to registered members one week prior.

This is a “Members Only” event that will be offered complimentary

Topic: Customer Experience Management: Using CEM to Drive Agent Quality & Business Results!

Join Chris Randall, Director of Client Services at ResponseTek to explore the “whats, whys and how-tos” of customer experience management (CEM) in the contact centre and learn how to drive revenue and reduce operational costs.